MondayA meeting this morning between Terry, Andrea and myself. We held it in Terry’s office upstairs (there have been complaints that Terry is neglecting the main PR agency because of all the problems in our little operation). “We” decided that Nigel (temp cum trainee) would have to go (I say “we” as it was a sort of collective decision, although I didn’t voice an opinion one way or the other).
A new admin assistant has been appointed - Louise (tall, full-figure, wavy blonde hair - friendly, boyish and not feminine). She is replacing Julie who walked out after a contretemps with Andrea. Louise will be working with Denise (who is herself new, and barely knows the systems).
TuesdayAn office meeting to start the day. We all gathered in the admin office, Nigel with his folder as if he was still at college. A stern warning from Andrea about limiting outgoings and expenses. Terry is writing objectives for each of us to meet in terms of new business.
Louise has made a good start - calm-headed and eager to learn.
In the afternoon Andrea and I drove out to Surrey to visit a potential client (another of Terry’s leads). They were housed in a Regency manor house with 1960s additions. In a reversal of the normal roles, the company personnel were most attentive to us, and seemed to want our approval (their "product" is controversial and I told Andrea on the way back that I would prefer not to handle them).
The weather has changed and is much milder. On the way home I got off the tube at Waterloo and walked across the bridge to Embankment so that I could look at the Thames. As a consequence of this I missed my usual train home.
WednesdayThe weather has become milder but the heating in the office is still at full blast. Everyone complained about how hot they were (we can’t really have the windows open because of the noise from the street). Denise went out mid-morning to buy us all ice-creams from the Häagen Daz café.
It was the third day in a row that was extremely quiet, with no new work coming in. This was of concern to everybody. Andrea told us she is planning a day when we all “get on the phones” and drum up some business.
In the afternoon Andrea handed me a poisoned chalice. She had poached a client from her former place of work and gave me the job of cancelling their existing advertising and rebooking it at lower rates (so the client gets a better deal and we get the commissions). The publications were most unwilling to do this, and only by threatening to move the ads into rival magazines could I get them to co-operate.
In the evening I had to work late to help Andrea with two first ads for a new client (whether they continue with us depends on whether the ads perform). Having had a row with the studio upstairs, Andrea couldn’t get any of our own creatives to do the ads (it was all rather last minute). She had obtained a quote from a design agency to do them, but the cost was so extortionate we would be running the campaign at a loss.
So we came up with some rough visuals ourselves, and devised the copy. This home-made effort was sent over to a jobbing designer who did the artwork in about two hours. I felt humiliated at the end of this process, as if I had done something dirty (Andrea was so effusively grateful she bought me a bottle of wine - a 2004 Meursault).
ThursdayThis morning Andrea told Nigel his services were no longer required. He took the news very badly. Instead of leaving immediately he lingered in the offices all morning talking about his situation. His voice seemed twice as loud as normal, as if the volume control had broken. When he eventually left at 12 he said goodbye to everyone as if he expected to be coming back soon. But when you are gone you are gone.
FridayQuiet all day until mid afternoon, when the ’phones began ringing and e-mails started pinging in, reaching a climax at 5 (without Nigel to help them Denise and Louise were floundering).
When I left at 5.30 there was still an air of crisis (but happily one that did not require my assistance).