Norwich & Peterborough Building Society is turning out to be the nastiest most intrusive and high-handed "bank" I have yet experienced.
Not only did they write to me some weeks back telling me that I was not using my current account enough therefore they were going to impose a monthly fee.
Now I have just received this e-mail telling me I have to inform them of my mobile telephone number so they can pester me with automated messages about "security" and "authorisation" (which basically means that the self-appointed busybodies at Norwich & Peterborough will enliven their dead-end jobs by being as obstructive and unco-operative as possible while pretending that they are acting in my best interest).
This is a mutual organisation remember. They are owned by their members (which includes me). But their customer service and the way they talk to people (all channels - telephone, printed communications, e-mails) is unbelievably bad.
I know something about Norwich & Peterborough Building Society, having worked with them in the past on marketing campaigns. They used to be very astute and customer-focussed. Not any more it seems.
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