There is an important mailshot to be done. Two of the directors went to an exhibition in the middle east and came back with a heap of sales leads that need to be followed up. All the mailshot materials were assembled, and the mailshot had to go out as soon as possible (ie immediately).
Tracey, a part-time member of staff (fairly tall, slim, bubble perm, never wears make-up), is supposed to help with the mailshots. She is supposed to help on the Sales Desk in the first part of the morning, then come to Marketing to do any mailshots we might have. Except that recently she hasn’t been doing this (not a problem so far this year, as we havn’t been doing much in the way of mailshots).
Anyway, I double-checked with her boss Mike Slattery (who is supposed to manage the staff on the Sales Desk except that most of the time he just sits in his office) and made sure that it was OK for Tracey to do the mailshot. Yesterday I formally asked her to come over to Marketing as there was an important mailshot to go out (I shouldn’t have to do this,
it is part of her job to do the mailshots).
I could tell when I asked her that she wasn’t keen on helping. I showed her how the packages should go out and she worked on it for an hour or so, until her day ended (she works until 2pm), then she just left everything.
This morning she was at her place on the Sales Desk, and when I asked her to come over and finish the mailshot she told me, in an off-hand way, that she was doing the filing. I told her that Mike Slattery had agreed that the mailshot should take priority. She made no answer (except for a knowing exchange of looks with the person sitting opposite her, which warned me that a trap had been planned).
I returned to the Marketing department, not sure what I should do next. Shortly afterwards, Kevin Maglio, supervisor on the Sales Desk (overweight, belligerent, always ready to pick a fight with anyone) bustled over to Marketing and told me that Tracey was not going to do the mailshot. I said it had been agreed with Mike Slattery. Kevin told me he had just spoken with Mike Slattery and he had said Tracey didn’t have to do it (obviously Mike Slattery doesn’t want to get involved and is just agreeing with whoever shouts loudest).
What am I supposed to do when staff refuse point blank to do their job? It’s Tracey’s job to help out with the mailshots in Marketing, and if she gets away with not doing this one, it is going to be impossible to get her to do anything in the future. I am faced with the choice of making a fuss and compelling Tracey to do the job she's paid to do, or doing the work myself (my preferred option), or (what everyone else seems to do) just let everything slide and don't bother whether the mailshot goes out or not.