Thursday, July 02, 2015

It took me 35 minutes (on an 0300 line) to get through to the tax office

Financial Secretary to the Treasury, David Gauke MP needs to take note - it took me 35 minutes (on an 0300 line) to get through to the tax office with a simple enquiry.

Presumably they work on the basis that most people will give up.

Most companies I have worked for (marketing agencies and on the client side) have a policy of answering the 'phone within two rings.

What is the percentage of self-assessment tax payers who experience such bad service and say to themselves "If they can't be bothered to answer the 'phone I can't be bothered to declare all my income" ?

With a system that depends upon honesty and co-operation it is not wise to aggravate people.

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