Independent columnist Owen Jones is right to describe the film on the Citizens Advice Bureau in tonight's Newsnight as powerful and upsetting.
The film showed us someone extremely ill with cancer and described how she had been told that her inability to fill in forms was nothing to do with the Department for Work and Pensions employee she was liaising with.
Presumably this is someone in the public sector who behaved with such cruel unhelpfulness.
And does this not typify individuals in the public sector?
Enjoying unionised job security, enjoying gold-plated pensions, throwing "sickies" so regularly that it is calculated into departmental budgets - and entirely uncaring about the people they are supposed to be serving.
This is not the way to deliver public services.