I don't often go into Tescos, but on a recent visit I noticed that the checkout assistant no longer hands you a receipt when you have handed over your money.
Instead you have to take the receipt from a dispenser at the end of the checkout.
Why have the stupid idiots done this?
They should be seeking to maximise interaction with the checkout assistant, who is representing Tesco and MUST say a proper "thank you" (and perhaps smile if they feel like it) when a customer has just spent £80 or £100 on their weekly shop.
Now the assistant just expects you to go away at the end of the transaction and by the time you take your receipt they are already directing their attention to the next in the queue.
Tesco recently reported a fall in sales and its worst performance in twenty years - they need to refocus by placing the customer at the centre of their attention.
Instead you have to take the receipt from a dispenser at the end of the checkout.
Why have the stupid idiots done this?
They should be seeking to maximise interaction with the checkout assistant, who is representing Tesco and MUST say a proper "thank you" (and perhaps smile if they feel like it) when a customer has just spent £80 or £100 on their weekly shop.
Now the assistant just expects you to go away at the end of the transaction and by the time you take your receipt they are already directing their attention to the next in the queue.
Tesco recently reported a fall in sales and its worst performance in twenty years - they need to refocus by placing the customer at the centre of their attention.
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